Strategic Mandates
Flat-rate professional fees scaled by property tier and region. All room nights, dining bills, and experiential touch points fully covered by the client property or reimbursed upon invoice.
Regardless of the program selected, every engagement concludes with a comprehensive, actionable Intelligence Report detailing operational bottlenecks, emotional service touch-points, and immediate performance recommendations
01
Fine Dining Evaluation
What We Do: We audit the entire dining journey to ensure your table experience matches the luxury promised online. We evaluate the live service flow from initial reservation to final departure—testing staff engagement, menu execution, pacing, ambiance, and running live glitch tests to see how your team handles unexpected guest requests or service friction under pressure.
What You Get: A Fine Dining Intelligence Report mapping every gap to the responsible department (Front-of-House, Kitchen, Bar), complete with practical recommendations to elevate guest satisfaction and protect your brand standard.
• Investment: From R18,500 ZAR per audit.
02
4-Star Property Program
What We Do: We test your property’s day-to-day operations against your published standards. Staying as regular guests, we audit the entire stay from booking accuracy to checkout—evaluating staff responsiveness, physical property presentation, and running glitch tests across key touchpoints to catch service inconsistencies before your guests do.
What You Get: A Service Performance Report identifying service gaps and operational breakdowns tagged by department (Front Office, Housekeeping, F&B), paired with actionable recommendations for team refinement.
• Investment: From R25,000 ZAR per program (Minimum 2-night stay).
03
5-Star Luxury & Boutique Program
What We Do: We evaluate whether your property delivers true intuitive hospitality that lives up to your digital brand story. We test how seamlessly your team recognizes guests and handles personal preferences, running live glitch tests on complex requests across all departments to see how flawlessly your staff adapts without breaking character or service flow.
What You Get: An Executive Luxury Intelligence Report detailing specific service gaps down to the finest detail, categorized by department (Front Desk, Concierge, Housekeeping, Dining) with bespoke recommendations to elevate overall guest experience standards.
Investment: From R27,500 ZAR per program (Minimum 2-night stay)
03
Private Luxury Yacht & Charter Program
What We Do: We assess onboard operations to verify that live execution matches owner expectations, broker promises, and marketing standards. We evaluate crew service flow, guest privacy protocols, galley presentation, preference execution, and turnaround readiness between trips—glitch testing crew adaptability during last-minute itinerary adjustments and high-touch guest requests at sea.
What You Get: A Maritime Intelligence Report mapping performance gaps across Interior, Deck, and Galley departments, complete with targeted recommendations for crew refinement, process consistency, and elevated onboard service.
Investment: From R45,000 ZAR per audit (Plus operational charter expenses where overnight stays apply).
03
International Market (global)
4-Star Operational Precision Program Investment: from $3,000 USD per property audit.
5-Star Intuitive Luxury Program Investment: from $3,500 USD per property audit.
Boutique & Ultra-Luxury Cruise Lines Investment: Custom Quotation Only.